Dogtra IQ PLUS+ - Troubleshooting Guide; Dog not reacting to collar; LED on, no stimulation felt

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Troubleshooting Guide
1. My dog is not reacting to the receiver/
collar.
- Make sure the receiver/collar is turned
on. Place the two red dots together to
activate the receiver/collar.
- Be sure the collar strap is tight enough
so both contact points are touching the
dog’s skin.
- The contact points may be too short for
your dog’s thick or long coat.
To place an order for longer contact
points, please call 1-888-811-9111.
If you are already using longer contact
points, you might need to trim down
the hair on the dog’s neck, so both
contact points are touching the skin.
- The intensity level may be too low
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stimulation until the dog responds
usually by neck movement, head
shaking, looking over his shoulder, etc.
(response may be very subtle so pay
attention.)
2. The LED indicator light comes on,
but I do not feel any stimulation.
- Your tolerance may be higher than your
dog’s. You may need to try the unit
Troubleshooting Guide