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iQ Pet DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper
maintenance, and/or lost units. Any water damage on the
Water Resistant Handheld Transmitters will not be covered.
All replacement costs for either the handheld transmitter
or receiver/collar will be the owner’s responsibility.
The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting
repair work.
The removal of serial numbers from any iQ Pet products
will void the warranty.
iQ Pet reserves the right to retain and discard any parts
or accessories that have been found damaged upon
replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble
shooting Guide” in the Owner’s Manual and call customer
service at 1-888-811-9111, for technical support, before
sending it to iQ Pet for Service.
The cost of shipping products under warranty back to
iQ Pet is the customer’s responsibility. iQ Pet is not
responsible for units damaged or lost in transition to iQ
Pet. iQ Pet is not responsible for loss of training time or
inconvenience while the unit is in for repair work. iQ Pet
does not provide loaner units or any form of compensation
during the repair period.
A copy of the sales receipt showing the purchase date may
be required before warranty work is initiated.
Please include a brief explanation outlining the problem
and include your name, address, city/state/zip code,
daytime phone number, evening phone number, and email
address. Or you can visit our website at www.iqpet.com for
a service request form. If the repair costs are not covered
under warranty, we will call you for payment information
and authorization. For any questions concerning your
iQ Pet products, call us toll free at 1-888-811-9111, M-F
$0303DFL¿F6WDQGDUG7LPHRUHPDLOXVDW
repair@iqpet.comIRUVSHFL¿FUHSDLULQTXLULHV
Send repair units to:
iQ Pet / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
Warranty and repair information
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