proSafe Troubleshooting
29
11 Troubleshooting
If you are unable to rectify the fault, get in touch with a specialist workshop.
Safe blocked due to use of
mechanical key with anti-tamper
code
A-002 3 short beeps
Safe blocked 3 short beeps
Wait when opening with anti-
tamper code
DELAY
Repeat anti-tamper code DELAY 1 short beep
Code requested CODE
Display Fault Possible cause Suggested remedy
BAT-LO The safe does not
close.
The battery is low. ➤ Replace the batteries.
ERROR A continuous audible
signal sounds.
False code ➤ Enter the correct code.
Time for entering code
has elapsed.
➤ Enter the code within
8 seconds.
The safe will not accept
the master code.
Wrong master code ➤ Enter the correct master
code.
ERROR 2 The bolts do not
extend completely.
The locking
mechanism is not
functioning correctly.
➤ Make sure the bolts are
not jammed in the
cupboard.
➤ Check the connections
on the circuit board.
➤ Replace the motor.
ERROR 5 Short audible signals
sound whenever any
button is pressed.
The safe is blocked
once an incorrect
code has been
entered five times.
➤ Wait for 6 minutes with-
out pressing any buttons.
The lock is no longer
disabled following this
6 minute waiting period.
➤ Following this, enter the
correct code.
➤ Open the door mechani-
cally with the master key.
Display Sound
MD-IO-16s.book Seite 29 Freitag, 4. August 2017 9:25 09
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