27
Robot is making a strange noise
A foreign object may be caught in the main brush,
side brush, or one of the main wheels. Stop the
robot and remove any debris.
Robot no longer cleans efficiently
or leaves dust behind
The dust bin is full. Please clean the dust bin and
dust intake.
The filter is blocked. Please clean it.
A foreign object is caught in the amin brush. Please
clean it.
Robot cannot connect to Wi-Fi
There is something wrong with the Wi-Fi
connection. Reset the Wi-Fi and download the
latest version of the Mi Home/Xiaomi Home app,
then try reconnecting.
Location permission is not open. Please ensure the
location permission on the Mi Home/Xiaomi Home
app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an
area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your
robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect.
Please enter the correct username and password.
Robot does not perform scheduled
cleaning
The robot has low battery. Scheduled cleaning will
not start unless the robot has been recharged in
time.
Does leaving the robot on the
base consume power if it is
already fully charged?
Leaving the robot on the base after it’s fully
charged consumes very little electricity and helps
maintain optimal battery performance.
No water comes out of the
mopping module, or only a little
bit comes out
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly
according to the user manual.
Clean the blowhole on the top of the water tank.
Robot doesn’t resume cleaning
after charging
Make sure the robot is not set to Do Not Disturb
mode (DND), which will prevent it from resuming
cleaning.
The robot does not resume cleaning when it is
manually recharged or placed onto the base.
Robot returns to the base without
performing auto-empty tasks
DND mode prevents the robot from performing
auto-empty tasks.
The dust collection bag is full
Check whether the dust collection bag is full. If so,
replace it with a new one. It is recommended to
replace the bag every 8-10 weeks. If not, check,
whether the dust intake or air duct at the bottom of
the base is blocked: Remove any blockage before
use.
The auto-empty duration can be
unacceptably long sometimes
When the robot has been performing auto-empty
tasks for a period of time, or when the air duct does
not function smoothly, the auto-empty duration will
be extended to prevent blockage.
The upper cover of base fails to be
closed
Check whether a dust collection bag is installed. If
not, install one.
To Next Page
Loading...
Need help?
General
