Drobo Mini Getting Started Guide 51
This Limited Warranty applies only to Drobo products – that means products manufactured by or
for Drobo, and replacement components sold by Drobo and manufactured by or for Drobo.
These can be identified because they all have the "Data Robotics" or "Drobo" name, or logo on
them. In this Limited Warranty document, we call these products "Products". This Limited
Warranty does not apply, for instance, to the hard drives manufactured by other companies which
may be in the same package as our Product. This Limited Warranty is provided only to the
original end-user purchaser of the Product, who we call "You".
IMPORTANT: You need to produce the original receipt for the Product or other proof of the
original retail purchase from Drobo or one of its authorised resellers satisfactory to us in order to
benefit from this Limited Warranty.
We warrant Products against defects in materials and workmanship under normal use as set out
in this table:
product (for online orders,
this is the delivery address)
Length of limited warranty
protection (1)
All Products
In the European Union
Two years
Drobo 5D and Drobo Mini
Outside the European Union
Two years
Drobo 5D and Drobo Mini
Outside the European Union
(1) from date of retail purchase by the original purchaser
We call the period set out in the right-hand column above the "Warranty Period". If a Product
hardware defect arises and a valid claim is received within the applicable Warranty Period, at our
option, we will either: (1) repair such defect at no charge, using new or refurbished replacement
parts; or (2) exchange the defective Product with a Product that is new or which has been
manufactured from new or serviceable used parts and is at least functionally equivalent to the
original Product; or (3) refund the purchase price of the Product. If we decide to refund You the
purchase price, You must first provide us with proof of purchase and return the defective Product
to us. Contact support to obtain a Return Material Authorization ("RMA") number. Telephone
numbers and details how to submit a request online are at
http://www.drobo.com/support/contact-
support.php. You must pack the Product in appropriate protective packaging and return the unit at
your own cost. The returned Product will become our property.
IMPORTANT EXCLUSIONS AND LIMITATIONS
We don't manufacture the data drives on which your data and content is stored, and so we are
not responsible under this Limited Warranty for any issues, including defects and performance
problems, in those drives. When you return Products to us under this Limited Warranty, you must
take the drives out of the Product first because problems with a drive should be dealt with under
the warranty provided by its manufacturer, including where even if the drive is bought together
with a Product. Please note the instruction manuals’ warnings including the advice not to turn
your Product off whilst data is being copied across drives (in 'relayout') as you risk losing data.
For these reasons, we do not accept any responsibility under this Limited Warranty for
any data, including any lost or corrupted data, no matter how and why this may occur.
Back-ups: You should make periodic backup copies of the data and programs contained on the
Product's hard drive to protect Your data and as a precaution against possible operational
failures. Before You deliver your Product for warranty service it is Your responsibility to keep a
separate backup copy of the system software, application software and data, and disable any
security passwords. You will be responsible for reinstalling all such software, data and
passwords.
The Limited Warranty does not apply to any hardware or equipment that is not a Product (see
"What this document is about" above) or any software, even if packaged or sold with Product.
Manufacturers, suppliers, or publishers, other than Drobo may provide their own warranties to
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