6000-300-000 7–21
7 – Troubleshooting
55 Closure I1 is too low
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support le
and contact Technical Support
56 Meniscus out of view
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid and visually check sample
a. If no visible meniscus is observed, draw a new sample and
retest being careful to stop between the two black ll lines
(Ref. 4-2 through 4-5)
b. If a visible meniscus is observed, rotate the sample 180
degrees and rescan the sample
4. If the problem persists, create a new support le and contact
Technical Support
80 Material on top of oat
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the id and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support le
and contact Technical Support
81 Material on oat side
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the id and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support le
and contact Technical Support
99 Miscellaneous sample error
1. Record the error message on the LCD display
2. Create a support le (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support le
and contact Technical Support
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