Trouble
indication
Trouble
Indicator
Digit
Possible
Causes
Trouble Possible Solution
LED – 2
Flashes
Supervision
Trouble
Communicator Enabled).
l Ensure the PC-LINK cable between the panel and
communicator is connected properly (not reversed) and
is securely in place.
Yellow LED
– 5 Flashes
05
Cellular
Trouble
l Confirm that cellular service is available and active in the
area.
l Check all antenna connections.
l Ensure average radio signal strength is CSQ 5 or
higher. (See Table 7 ).
l Ensure the SIM card is properly inserted into the SIM
card holder.
l Ensure the SIM card has been activated (could take up
to 24 hrs after install).
l If this trouble persists, relocate the panel (and
communicator) or install an external antenna extension
kit.
Yellow LED
– 6 Flashes
06
Ethernet
Trouble
l Check with the ISP to confirm Internet service is active in
the area.
l Ensure the Ethernet cable is securely inserted into the
RJ45 jack of the communicator and the
hub/router/switch.
l Check the link light on the hub/router/switch is ON. If link
light is OFF, start the hub/router/switch.
l If DHCP is used, ensure that the unit has an assigned IP
address from the server. In Section [851] [992] verify a
valid IP address is programmed. If not, contact the
network administrator.
l If problem persists, replace the Ethernet cable and
RJ45 connector.
Yellow LED
– 7 Flashes
07
Receiver Not
Available
l Ensure that the Ethernet path has Internet connectivity.
l If using a static IP address, confirm that the gateway
and subnet mask are entered correctly.
l If the network has a firewall, ensure the network has the
programmed outgoing ports open (default UDP port
3060 and port 3065).
l Ensure that all the receivers are programmed for
DHCP or have the proper IP address and port number.
l Ensure the cellular receiver APNs have been
programmed with the access point name provided by
the cellular provider.
l If Common Mode is used, and only one path is initialized
while the other path is not successful, generate a
manual test transmission over both paths or power
cycle the communicator to recover the ‘Receiver Not
Available’ trouble.
Yellow LED
– 8 Flashes
08
Receiver
Supervision
Trouble
l This trouble is indicated when supervision is enabled
and the unit is not able to successfully communicate with
the receiver.
l If this trouble persists, contact the central station.
Yellow LED
- 9 Flashes
09 FTC Trouble
l The unit has exhausted all communications attempts to
all programmed receivers for events generated by the
communicator.
l Restart the system, if trouble persists, contact the
dealer.
Yellow LED
– 12
0C
Module
Configuration
l This indication appears when section [021] system
account code or sections [101]; [111]; [201]; and [211]
receiver account code have not been programmed.
17
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