ISO 9001 : 2015
N° TC EASA : EASA P.038
N° Part 21G EASA : FR.21G.0273
23/27
8. General terms of sale
Ordering procedure 8.1.
Orders placed by fax, by phone or mail server engage the customer upon receipt by our Customer Service Order and
the Regulations.
Delivery 8.2.
DUC Hélices Company agrees to make every effort to deliver the order within the shortest time, and the receipt of the order
together with the Regulation. The delivery times indicated on the order are only indicative and the possible delays do not entitle the
buyer to cancel the sale, to refuse the goods or claim damages. Any claim for non-compliance or failure will be sent within one
week following the date of receipt of order.
The DUC Hélices Company is released from its obligation to deliver for all fortuitous events or force majeure. As an indication, the
total or partial strikes, floods, fires are cases of force majeure. The transfer of ownership of goods supplied or delivered is
suspended until full payment of price by the customer and without affecting the transfer of risk.
Price 8.3.
The DUC Hélices Company may change its prices at any time.
The customer agrees to pay the purchase price in effect at the time of order entry. Regulation Order is payable in advance in one
payment when sending the DUC Hélices Company purchase order.
Right of withdrawal 8.4.
Under Article L121-16 of the Consumer Code, the customer shall have seven clear days after the delivery of his order to return the
products to the DUC Hélices Company for exchange or refund, without penalties except for the return costs. Returned products
must not have suffered modification, damage consequence of shock or improper use and be packaged in original packaging.
Goods shipped with postage due will not be accepted.
Warranties 8.5.
The DUC Hélices Company's products must be installed and used in accordance with instruction manuals provided. No changes
can be made without the prior approval of the DUC Hélices Company. The failure of these data releases any liability of the DUC
Hélices Company and makes non-warranty the considered products.
The user is still flying under its sole responsibility.
The legal guarantee of industrial products is six months or for the potential duration of the helix (depends on which engine it is
installed) against defects and hidden defects. See the section 2. Applications to determine the potential value of an hour's flight
engine.
DUC Hélices Company guarantees its product defect under normal use in the manner described below: If the customer finds a
defect, he must report it immediately to the DUC Hélices and features of one months after its purchase to return to society DUC
Helices, all structural defects will snuff into account (except for damage result of incorrect operation, shock, injury, impairment or
neglect, water or generally inappropriate use by the engine type, power, speed and gear). To qualify for this warranty, the customer
must send at its expense within one month after its purchase to be returned to society with DUC Hélices delivery order attached to
the product. In return, the DUC Hélices Company takes no responsibility for damage or loss during transit due to improper or
inadequate packaging. The company DUC Propellers then returned at his expense to the customer at the address on the delivery
note, an identical or equivalent.
In addition to these guarantees, the company DUC Hélices provides no other warranties.
Privacy Policy 8.6.
All the data you entrust to us are able to process your orders. Under Law No. 78-17 of January 6, 1978 relating to data, files and
freedoms you have with the customer service company DUC Hélices right to access, review, correct, correct and delete data you
have provided.
Litigation 8.7.
Any order placed convincing the customer, without any restriction, the General Conditions of sale of the DUC Hélices Company.
Any dispute concerning the sale (price, GTS, product ...) will be subject to French law before the Tribunal de Commerce de Lyon.
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