Duraflame 18II332FGL - User Manual

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www.tsicustomerservice.comA601

Twin-Star International, Inc; Delray Beach, FL 33445

Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine

www.tsicustomerservice.com

1-800-318-9373

Français P.18

Español P.10

Models:

18II332FGL,18II332FSL,18II332CGL, 23II332FGL,23II332FSL,23II332CGL,

25II332FGL,25II332FSL,25II332CGL, 26II332FGL,26II332FSL,26II332CGL,

28II332FGL,28II332FSL,28II332CGL, 32II332FGL,32II332FSL,32II332CGL,

33II332FGL,33II332FSL,33II332CGL,42II332FGL, 42II332FSL,42II332CGL

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Questions and Answers

J
Jessica RamosAug 20, 2025
Why is my Duraflame 18II332FGL Indoor Fireplace not blowing warm air?
- A
  Andrew FinleyAug 20, 2025
  If your Duraflame Indoor Fireplace heater isn't blowing warm air, it might be due to the cool-down cycle, which is normal operation. During this cycle, the unit will continue to run for several minutes with cool air before completely shutting down; the duration varies based on temperature. Alternatively, the thermostat setting may be preventing the heater from activating. Adjust the temperature settings to ensure they are higher than the current room temperature.
D
Dr. Wendy Dunn PhDNov 4, 2025
What to do if my Duraflame 18II332FGL Indoor Fireplace display shows a blank screen?
- M
  Misty PearsonNov 4, 2025
  If the Duraflame Indoor Fireplace displays an empty string, several factors could be at play. First, the thermostat sensor might be broken or disconnected. To address this, unplug the fireplace, remove the back panel, and ensure the thermostat is properly connected to the main circuit board. If the issue persists, contact customer service for a replacement sensor. Another potential cause is the activation of the manual reset overheat protection. Inspect the heater, ensuring that air inlets and outlets are unobstructed. Unplug the heater for 30 minutes to allow it to cool down, then replug and monitor for further overheating. If the problem continues, discontinue use and contact customer service. Also, check your heater cord and plug connections. Faulty wall outlet connections or loose plug...