Duraflame 23IRM7491 - User Manual

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www.tsicustomerservice.comA559

1

Twin-Star International, Inc; Delray Beach, FL 33445

Made in China

www.tsicustomerservice.com

1-888-674-7517

MODEL: 23IRM7491

INSERT MODEL: 23II332FGL

Table of Contents

Questions and Answers

M
Mrs. Krystal Williams DDSAug 18, 2025
Why is my Duraflame Indoor Fireplace not blowing warm air?
- R
  Ryan DavisAug 18, 2025
  If your Duraflame Indoor Fireplace heater isn't blowing warm air, it could be due to a normal cool-down cycle, where the unit continues to run for several minutes with cool air before shutting down; the duration varies based on temperature. Alternatively, the thermostat setting might be preventing the heater from turning on. Adjust the temperature settings to ensure the thermostat is set higher than the current room temperature.
S
Sherry HartNov 2, 2025
What to do if my Duraflame 23IRM7491 display is blank?
- M
  Michael ColemanNov 2, 2025
  If the Duraflame Indoor Fireplace displays a blank screen, several issues could be the cause. First, the thermostat sensor might be broken or disconnected. To address this, unplug the fireplace, remove the back panel, and check that the thermostat is properly plugged into the main circuit board. If the issue persists, contact customer service for a replacement thermostat sensor. Also, the manual reset overheat protection may have been triggered. Inspect the heater to ensure that air inlets and outlets are not blocked. Unplug the heater for 30 minutes to allow it to cool down, then replug and monitor for overheating. If the problem continues, discontinue use and contact customer service. Finally, check your heater cord and plug connections; loose connections or faulty wall outlets can cause...

Summary

Dependable Customer Service

Safety Information

General Warnings

Provides important warnings regarding product assembly and operation safety.

General Cautions

Offers cautions for safe assembly, handling, and product use.

Tools Required

Lists the tools needed for assembly, indicating included and not included items.

Hardware and Replacement Parts

Hardware Identification

Identifies all hardware components with their codes, descriptions, and quantities.

Replacement Parts List

Lists specific replacement parts for the model with their corresponding part numbers.

Care and Maintenance

General Care and Maintenance

Provides instructions for cleaning and maintaining the product's finish and parts.

Wood Furniture Care Advice

Offers tips on maintaining wood furniture in different environments and protecting it.

Getting Started

Product Identification Sticker

Details on removing, attaching, and using the product identification sticker.

Product Specifications

Lists key electrical specifications including voltage, amperage, and wattage.

Important Safety Instructions

Operation Instructions

Function Details

Describes the function, icon, and operation of Power, Flame, Heater, Timer, and Cool Down Cycle.

Troubleshooting

Common Issues and Solutions

Lists common display errors, operational problems, and their corrective actions.

Replacement Parts

Care and Maintenance

Lubrication and Cleaning

Provides guidance on motor lubrication, cleaning the product trim, and safety precautions.

FCC;IC Information

Battery Replacement

1-Year Limited Warranty

Customer Service

Contact and Information

Provides customer service contact details and necessary information for inquiries.

Duraflame 23IRM7491 Specifications

General

Model Number	23IRM7491
Heating Power	5200 BTU
Heating Coverage	1000 sq ft
Voltage	120V
Wattage	1500W
Remote Control	Yes
Adjustable Thermostat	Yes
Overheat Protection	Yes
Timer	Yes
Cool Touch Exterior	Yes
Type	Electric Fireplace Infrared Quartz
Flame Effect	Realistic 3D Flame Effect

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