Duraflame 23IRM5736 - User Manual

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www.tsicustomerservice.comA331

Twin-Star International, Inc; Delray Beach, FL 33445

Made in China • Printed in China

www.tsicustomerservice.com

1-888-674-7517

MODEL: 23IRM5736

INSERT MODEL: 23II800GRA

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Questions and Answers

J
Jose StewartAug 25, 2025
Why is my Duraflame 23IRM5736 Indoor Fireplace heater not blowing warm air?
- K
  Kaitlyn JarvisAug 26, 2025
  If your Duraflame Indoor Fireplace heater isn't blowing warm air, there could be a couple of reasons. It might be in a cool-down cycle, which is normal operation. During this time, the unit will continue to run for several minutes with cool air blowing. Alternatively, the thermostat setting might be preventing the heater from turning on. Try adjusting the temperature settings to ensure they are higher than the current room temperature.
H
hickslarryNov 8, 2025
What to do if my Duraflame Indoor Fireplace display shows a blank screen?
- A
  Ashley BarronNov 9, 2025
  If the Duraflame Indoor Fireplace displays a blank screen, several issues might be the cause. First, the thermostat sensor may be broken or disconnected; in this case, unplug the fireplace, remove the back panel, and ensure the thermostat is properly connected to the main circuit board. If the problem persists, contact customer service for a replacement thermostat sensor. Second, the manual reset overheat protection might have been triggered. Inspect the heater to ensure that air inlets and outlets are not blocked, then unplug the heater for 30 minutes to allow it to cool down. Replug it and monitor for overheating. If the issue continues, stop using the heater and contact customer service. Finally, check your heater cord and plug connections, as loose connections or faulty wall outlets ca...

Duraflame 23IRM5736 Specifications

General

Model Number	23IRM5736
Type	Infrared Quartz Electric Fireplace
Power Source	Electric
Voltage	120V
Wattage	1500W
Thermostat	Yes
Remote Control	Yes
Timer	Yes
Safety Features	Overheat Protection
Heat Output	5200 BTU
Flame Effect	Realistic 3D Flame Effect
Heating Area	Up to 1000 square feet