No water spray from
the spray wand.
The spray nozzle is
clogged.
> Clean the spray
nozzle.
7.1
Seat sensor has lost
contact.
> Sit down and select
the function again.
Flushing Function
Product does not
flush.
The time between two
flushes is too short.
This is normal. Water
takes approx. 25 sec. to
refill.
The stop valve is closed. > Open the stop valve. 1.5
Power or water supply
failure.
> Pour a bucket of
water 8 l (2 gal.) into
the toilet.
> Add more water if
the water level is too
low.
> Contact
help@duravit.com.
Auto flush does not
work.
Auto flush deactivated. > Activate Auto-Flush. App
Seat sensor is dirty or wet. > Clean the surface. 7.1
User was not seated
while using toilet.
> Auto flush only
works when the user
is seated.
User sat on seat for less
than 6 sec.
> Sit on the seat for
more than 6 sec.
Heated seat
Seat heating does not
work.
Seat heating is switched
off.
> Activate seat
heating.
6
App
Seat temperature is
too warm / cold.
> Adjust seat heating
temperature.
6
App
Seat temperature is
too cold
Product is in energy saving
mode (orange LED).
This is normal.
> Switch off energy
saving mode to heat
seat.
6
App
Problem Potential cause Solution Ch.
30
EN
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