1
4
9
Airway blocked
Displaced/missing seals
Displaced/missing seals
Air leakage
Brushbar not spinning
(DC20 only)
Motor failure
3
Ensure telescopic wand is fully extended in use. Check telescopic wand for air leakage.
If leakage is found, replace telescopic wand
Remove soleplate from floor tool and inspect for blockages around brushbar, and in
airway. Check bristles for wear. Ensure plunger is set to ‘Carpet’ mode - out
Check soleplate for air leakage. Ensure catch is fastened correctly
Remove wand handle from hose and check for blockages
Remove hose from inlet and check both areas for blockages
Remove cyclone top/bin assembly and check exhaust seal is correctly fitted
Remove cyclone assembly from bin assembly. Check bin seal is correctly fitted
Inspect pre-filter assembly for blockages. If the filter is blocked with large debris,
check Fine Dust Collector (FDC) seal
Check pre-filter seal is fitted correctly
Remove UMC from LMC. Check fancase seal is seated correctly into motor bucket top
Check bleed valve for blockages
Check motor
Action
Possible cause
Symptom: Loss of suction/pick up
Blocked pre-filter