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Our Commitment to Your Satisfaction
We hope you love your Eargo devices, but if you’re not satisfied and you’re within the
45 day trial period, you can return your Eargo system for a full refund. To ensure your
return is processed quickly, please follow the instructions below.
STEP 1
Call 1-800-261-0702 to
contact our customer
service reps who will
request a return kit and
begin your refund process.
STEP 5
Drop o the prepaid return
envelope to the carrier
indicated on the prepaid
return label.
STEP 4
Place the box in the shipper
envelope. Peel the adhesive
strip and close the self-
sealing prepaid return
envelope.
STEP 3
Place all of the Eargo
system contents back in
the original box. Be sure to
include both devices and
charger.
STEP 2
Pick up your return kit at
your mail box and open
it. Remove the shipping
envelope with prepaid
return label.
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