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MANUAL FOR ECOSOFT COMPACT WATER SOFTENERS
ecosoft.com
9. TROUBLESHOOTING
PROBLEM CAUSE CORRECTION
1. Decreased
service ow
capacity.
Decreased supply water pressure. Increase supply water pressure.
Clogged lter bed. See paragraph 3.
Obstructed/clogged drain line. Clean the drain line.
Clogged control valve. Inspect and clean the control valve.
NHWBP/MAV failure (if used). Inspect and repair the motorized valve.
2. Decreased quality
of treated water.
Faulty chemical analysis of water. Perform one more test using freshly
prepared reagents.
Supply water chemistry has changed. Make new check analysis and if changed
contact your dealer.
Bypass valve is set to bypass. Turn bypass valve to operating position.
Riser pipe or seals are damaged. Take apart the lter, inspect and replace or
lubricate pipe and seals if necessary.
Clogged lter bed. See paragraph 3.
Filter media loss. See paragraph 4.
Improper lter regeneration. See paragraph 6.
Leakage of raw water inside the control
valve.
Take apart the control valve, inspect and
replace or lubricate the seals if needed.
3. Clogged lter bed. Insucient backwash ow rate. Check backwash ow rate. If supply pres-
sure is within the limits and the ow rate is
insucient, inspect and clean the drain line
ow control or replace it if needed.
Insucient backwash stage. Increase the duration of backwash stage.
Clogged top distributor. Clean the top distributor.
Excessive backwash ow rate. Measure backwash ow rate. If supply
pressure is normal and the ow rate is
exceeding, consider changing the drain
line ow control.
4. Filter media
entrainment.
Filter media is entrained and discharged
during backwash.
Replace the top distributor if needed.
Filter media is entrained and discharged
during service.
Replace the bottom distributor if needed.
5. System will not
regenerate.
No electric power. Check power supply.
No/insucient salt in brine tank. Chech the amount of salt in brine tank and
add salt if needed.
Brine is not sucked in during regen., or not
all brine is drawn.
See paragraph 6.
Control valve is out of order or settings
were changed.
Check the control valve and its settings
(see the manual for the control valve).
Brine tank is not relled or is relled with
not enough water.
See paragraph 7.