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Troubleshooting
The sound is distorted
Try lowering the volume control of your connected device or musical instrument. Also,
try to reduce the overall volume of the EcoBoulder Max.
Cannot Pair With Bluetooth Device
Make sure that your device is compatible with Bluetooth. Turn off your EcoBoulder
Max and Bluetooth device, then power on and reconnect. Make sure that Bluetooth
mode is selected on your EcoBoulder Max.
There is a high-pitched whistling noise when using microphone
This is probably feedback. Point the microphone away from the speaker.
If there is poor AM/FM reception
To adjust AM/FM reception, move entire product.
If you can’t hear the microphone over the music volume
EcoBoulder Max Master Volume must be turned up to increase the Microphone
Volume. Turn up the Master Volume on the EcoBoulder Max and turn down the
music volume directly from your Bluetooth device.
Can NOT play music from a flash drive
The USB ports are only for charging USB devices.
Water draining from bottom of unit
Holes in the base of the EcoBoulder Max speaker are designed to allow excess
water run-off to drain away from the speaker. Water draining from this area is
normal and safe.
Volume level is too low
Increase the volume on the EcoBoulder Max and / or increase the volume on your
Bluetooth device.
Battery not properly charging
Twenty minutes after plugging into an AC power outlet, EcoBoulder Max will check
if the battery is rechargeable. If not, the individual bars on the battery level indicator
on the LED screen will flash from top to bottom. (Normally, the battery segments will
flash from bottom to top.) Please do NOT attempt to fix your EcoBoulder Max unit.
Please contact our Customer Support at support@gracedigital.com or call us
at 800.903.9524.
Can I replace the battery?
The battery in the EcoBoulder Max is replaceable. Please visit www.ecoxgear.com
for detailed instructions on how to get a new battery and the proper method for
replacing the battery.
Caution: Improper handling of the battery may cause shock or injury.
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