10
Troubleshooting Guide
Water Circulation Troubleshooting
Step One
If your Chiller is experiencing issues with
establishing water circulation, or you
see the Control Panel code shown in
Step 1 Reference, please use the
following steps to diagnose and resolve;
The code above displays when the
Chiller is first started up and while the
system is priming with water for
circulation. This screen is generally
normal to see and establishing water
circulation can take up to 3 minutes,
especially if the Chiller and/or Chiller
Hoses were recently drained of water.
If after 3 minutes the machine has still
not established water circulation, please
check each of the following. The Chiller
can be tested in between each step.
C- Check the Hose O-Rings on each end of the
Hose Connection Fittings. They should be fully
seated at the bottom of the threaded fitting
and when attached, the connection should
only be tightened until a little resistance is
felt and hose no longer wiggles at
connection point. The green Chiller “Water In”
fitting is especially sensitive to
overtightening. Do not use tools to tighten.
D- Remove the Lower Water Filter Housing
and ensure that the Filter Housing O-Ring in
the Upper Water Filter Housing (white part) is
present and not damaged. If you have a
purple tinted Lower Water Filter Housing,
check that the lower O-ring is present as
well. When reinstalling the Lower Water Filter
Housing, fill with water to the top and tighten
only until a little resistance is felt. Do not
overtighten or it will deform the gasket and
potentially damage the O-Rings.
If the steps above do not resolve the
issue, please move on to the next step.
E- Ensure the Strainer O-Ring on the
External Water Strainer is present and
not damaged. Replace if necessary
from the spare parts kit. The Water
Strainer Cover should be hand tightened
until it stops. See image below.
A- Ensure that the Tub Fitting Valves
are in the open (parallel) position and
hoses are connected without leaks.
B- Check that the Water Filter and
Inner Water Strainer are clean and
clear of debris. You can find
instructions to replace and clean
these parts at our Maintenance
Page. It is a good idea to proactively
replace the Water Filter even if it looks
clean as minerals can block the filter
but may not show discoloration.
26
Step 1 Reference
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