9
Error
description
Unit Action
Possible
Solution
E12
The water
level in drum
exceeds
appropriate
level for alarm
Unit will start pump
with door locked,
valve closed, motor
stopped and Error
code will be
displayed
Restart
Sometimes just restart the unit can
solve the problem.
Water inlet
valve
(The voltage on
the water inlet
valve is normal)
If the washer is overflowing, the water
inlet valve has failed and it must be
replaced.
Water level
sensor or control
switch
(No voltage on
the water inlet
valve)
A water lever control switch controls
how much water enters the washing
machine by PCB. If the water level
control switch is defective, or more
commonly, if the small air pipe attached
to the air bell restricted, The switch will
not be able to close the electrical
contacts to the washer fill valve.
CHECK THE AIR PIPE
CHECK THE WATER LEVEL SENSOR
CHECK THE PCB and the inner wire
between PCB and the sensor
E20
The main
PCB doesn’t
receive pump
signal.
Unit will close
valves, motor with
door lock unlocked
if water level is low
enough.
Pump
Check the pump and / or the inner
wiring of the pump
E21
After 3
minutes, the
water level
doesn’t
change with
pump started
Unit will pause
with pump
stopped, door
lock will unlock if
water level is low
enough.
Drain Hose
If the washer will not drain water, check
the drain hose. Be sure the hose is not
bent or restricted behind the washer.
Also, remove the hose from the pump
and check it for obstructions.
Pump
If the washer won't drain water the drain
pump might be defective. It's also
common for a small items such as socks
or other article of clothing to get caught in
the drain pump or in the drain hose.
Check both for an obstruction before
replacing the pump.
PCB Check PCB
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