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The troubleshooting process
Printing (continued)
Print quality is poor Missing or outdated
printer
description file
Make sure the appropriate printer description file is installed.
For information about printer files, see Printing from Windows or Printing
from Mac OS on the User Documentation CD.
Application cannot find
the appropriate printer
description file
Problem with the copier
Test the copier and service if necessary (see copier service
documentation).
Out of calibration or
calibration information/
curves on the active
partition are corrupted
1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
and then click Restore Device in the Calibrator window.
Restore Device restores the Fiery X3eTY calibration information to
factory defaults.
If restoring default calibration does not solve the problem, you may need
to service the copier.
2. If restoring default calibration fixes the color quality, the custom
calibration may have been the cause of the problem. Request that the site
administrator recalibrate the Fiery X3eTY. For details, see Color Printing
on the User Documentation CD.
3. If the problem persists after recalibration, the calibration information on
the HDD may be corrupt. Reinstall system software.
4. If the problem persists after recalibration, the calibration information on
the HDD may be corrupt. Reinstall system software.
5. If the problem persists, the HDD may be corrupt. Verify that all HDD
cabling is correct.
6. If HDD cabling is correct, replace the HDD.
TABLE A Fiery X3eTY error conditions (Continued)
Symptom Possible cause Suggested action
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