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The troubleshooting process
Printing (continued)
Pages come out blank, or
tinted with green or some
other color
Loose cable connection
between the Fiery X3eTY
and the copier
1. Check again the copier interface cable and connection at the Fiery X3eTY
and the copier.
2. Power off/on the copier.
3. Replace the copier interface cable.
Problem with the copier
Test the copier and service if necessary (see copier service
documentation).
If the user can print the Configuration page from the copier Control Panel but cannot print a job from a computer on the network,
request that the network administrator do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers
•Activate the network and use it to communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address)
match the settings used in the network.
NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
TABLE A Fiery X3eTY error conditions (Continued)
Symptom Possible cause Suggested action
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