TROUBLESHOOTING
WARNING: Always protect your hands by wearing heavy gloves when performing any maintenance on the saw
chain. Always remove the battery pack when servicing or transporting the chain saw.
PROBLEM CAUSE SOLUTION
Motor does not run
◾ The battery pack is not attached to
the chain saw.
◾ Attach the battery pack to the chain saw.
◾ There is no electrical contact between
the saw and battery.
◾ Remove the battery, check contacts and reinstall
the battery pack.
◾ The battery pack is depleted. ◾ Charge the battery pack.
◾ The battery pack or chain saw is
too hot.
◾ Allow the battery pack or chain saw to cool until
the temperature drops below 67°C.
◾ The lock-off button is not depressed
before pressing the trigger switch.
◾ Press down the lock-off button and hold it, then
depress the trigger switch to turn on the chain
saw.
◾ Chain brake is engaged. ◾ Pull the chain kickback brake handle backward
toward the front handle.
◾ Saw chain is bound in the wood. ◾ Release the trigger switch; remove the saw chain
and guide bar from the wood, then restart the
chain saw.
◾ Debris in bar groove. ◾ Press the saw chain against the wood, move
the chain saw back and forth to discharge the
debris.
◾ Debris in side cover. ◾ Remove battery pack, then remove side cover
and clean out debris.
Motor runs, but chain
does not rotate
◾ Chain does not engage drive sprocket. ◾ Reinstall the chain, making sure that the drive
links on the chain are fully seated on the
sprocket.
Chain brake does not
engage
◾ Debris preventing full movement of
the chain kickback brake handle.
◾ Clean debris from external chain brake
mechanism.
◾ Possible chain brake malfunction ◾ Contact EGO Customer Service.