3
The air purifier is running at
lowest fan speed all the time for
extended periods
If in MANUAL mode, please check the fan speed slider on the product UI or within Wellbeing
App and adjust it to desired level.
If in SMART mode, please check air quality indicator on the product UI or within Wellbeing App
– if all PM values are constantly reading very good without any increase then this is normal
behavior for the unit – your air quality is very good! If the PM2.5 value is high and the unit is still
operating at lowest fan speed, then please check filter change icon on the product UI or within
Wellbeing App and if lit please replace used filter with a new one, this should resolve the
specific fan speed issue.
If neither of the above steps OR instructions in the Wellbeing App help, please refer to item 9 in
the table.
The unit is designed so that when a
filter is at end of life, at least within
the SMART mode, it will discourage
usage till the filter is replaced, by
limiting the fan speed so as not to
reintroduce the captured particulate
matter back into the air.
4
The air purifier produces a loud
or abnormal noise
Please ensure the air inlet (around front panel) and air outlet grill (top of the unit) are
unobstructed and that there is a clearance of at least 30 cm between these areas and the
nearest surface. If using a custom fabric cover, try to reapply the fabric cover to the panel
tighter OR try operating without it to see if noise pattern becomes normal.
If neither of the above steps OR instructions in the
Wellbeing App help, please refer to item 9 in the table.
An abnormal pattern of noise OR an
unusually high pitch is not by
design, hence it is best to rectify
this.
5
The air purifier or fan does
not operate
Ensure that the house, wall socket being used, and the unit are all receiving power. If needed,
try pushing the power plug firmly into the wall socket to check if this resolves the issue.
If you have recently (re)placed a filter please remove and reinsert it. Check to make sure that
the filter is oriented correctly, so the RFID sensor can detect it.
If neither of the above steps OR instructions in the Wellbeing App help, please refer to item 9 in
the table.
As a safety mechanism, to void risk
of injury from the fan blade, the unit
will not perate if it does not
detect the presence of filter(s).
6
The air purifier is running but the
air quality does not improve
If in SMART mode, closely monitor the difference in air quality levels within the Wellbeing App
for next 20 minutes – if you do not see any improvement of the air quality values in the
Wellbeing App during this period then follow the step below.
Change to MANUAL mode and adjust the fan speed to a higher level to see if this helps resolve
the issue. If you still do not see any improvement, please try the step below.
Try and close any open doors OR windows to the outside of the room and rerun the unit at the
highest fan speed for 20 minutes. If this resolves the issue, we recommend that you operate the
unit in this sealed environment as much as possible, till the air quality outside (or in other
rooms) is also at a good level.
If the unit is placed in a room larger
than the recommended size, it will
take longer for the air quality to
improve – please be patient and
maintain the unit at the highest
speed feasible.
The unit comes with multiple filters –
please ensure you have the
appropriate filters to tackle the
pollutant you seek to remove.
7
The air purifier produces or emits a
strange smell
The first time you run the unit, you may perceive a plastic, glue or paint smell – especially near
the air outlet grill – this is unavoidable in some cases (like the ‘new car smell’) but should
disappear quickly.
If you perceive a burning smell, please disconnect the unit and contact Electrolux authorized
service center for further support.
Always ensure that the filters are
covered in appropriate packaging
while stored away between uses.
8
I am unable to onboard the
air purifier to the App
If you are unable to onboard the unit and connect it to the Wellbeing App after a couple of
attempts following the steps in the Wellbeing App and FAQ, then the best course of action is to
contact an Electrolux authorized service center for support.
The WiFi chip in the unit operates
only at 2.4Ghz so please ensure
your home WiFi is operating at this
bandwidth.
9
I have another issue not listed here
OR none of the above steps have
helped resolve the issue
You can search for more troubleshooting and FAQ guides on our website OR the Wellbeing App
under the product information pages, or directly contact Electrolux authorized service center for
support.
Thank you!
Please have at hand the unit’s PNC
and SERIAL number.
For more information visit
electrolux.com
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