8 Informative letter
1.2 Warranty
The products sold to the Customer by Elenos Srl are covered by a 24-month warranty
from the FOB date of shipment from Elenos Srl; this warranty covers both the custo-
mer and any subsequent purchasers of the product, as long as it is kept in excellent
condition, and covers all types of faults due to defective parts on the product itself. An
essential condition for the warranty issued by Elenos Srl to operate effectively is the
registration of the product by the Customer through the website www.elenos.com/
product-registration/.
Should the Customer encounter a fault while the warranty is in force, it must send
immediate written notification to Elenos Srl and send the product to Elenos Srl or the
nearest qualified Elenos Srl center at its own cost; Should the product purchased by the
Customer fall within the category of “reduced mobility” products (weight over 50 kg),
the maintenance or replacement of the defective part will take place in the place whe-
re the equipment is located by an engineer from the nearest qualified Elenos Srl center.
All of the above is valid notwithstanding the judgment of the engineer appointed by
Elenos Srl of the existence of one of the cases of exclusion from the warranty indicated
above.
For details, please consult the Terms and Conditions documents.
1.3 Exclusion
The Customer expressly accepts the exclusion of Elenos Srl from the warranty of any
faults caused by electric shocks, incorrect power supply voltages, negligence, care-
lessness or unskillfulness by the Customer, repairs, servicing or checks performed by
unauthorized staff, installation or replacement of original parts with parts, systems or
spare parts not supplied directly by Elenos Srl or by its authorized distributors, use of
products other than those envisaged and any action or fact attributed to third parties
who are granted availability of the products, or without the Customer being aware the-
reof, after the latter has received the delivery of the products.
The warranty expressly excludes the damage suffered by the products due to fires,
floods or other natural disasters, wars, revolts, and in all cases in which the products are
material object of a crime.
The warranty also expressly excludes damage suffered by products after the delivery of
the goods by Elenos Srl to the carrier, the Customer being responsible for any risks con-
nected with transport, whose time-frames, costs and methods are chosen and covered
by the Customer.
For details, please consult the Terms and Conditions documents.
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