36 Chapter 4 Maintenance
RDU-SIC G2 Card User Manual
Figure 4-2 Typing ‘cmd’
2) Press the Enter key, the page shown in Figure 4-3 pops up. Type ‘ping’ and IP address in the command line (for
instance, ‘ping 10.163.162.135’ ) and check whether the communication is successful.
Figure 4-3 Communication test
Step 3: If the above-mentioned steps cannot handle the problem, please use the jumper cap on the card to restore
default IP. Refer to Table 2-1 for the use of jumper cap.
Step 4: Refer to 3.1 Login Preparation to complete relevant operations.
Q4: You have chosen the ocean blue theme, but the page still adopts crystal blue theme while you are viewing the
webpage of the RDU-SIC G2, how to deal with it?
A: Click the [User] Logout button to return the login page, click the icon to choose the ocean blue theme, and log
in the system again.
Q5: After an alarm is generated, you do not receive any email or SMS notification; or when the alarm does not finish,
the email or SMS notification is less than three times, how to deal with it?
A: Please perform troubleshooting according to the following procedures:
1) Please check that the SMS/Email server configuration is correct, refer to Alarm Notification in 3.4.3 Alarm
Management.
2) If you do not receive the SMS notification, please check that the phone is out of service because of overdue
payment;
3) If you do not receive the email notification, please click the menu Data & History -> History Log to query the
system log and check whether there is a record of failure in sending email. If so, it indicates that the network is busy or
the email server communication is busy.
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