Emerson Rosemount 3814 - Troubleshooting the Meter

meter. It displays many of the TCP/IP commands between MeterLink and the
connected meter.
2.2 Troubleshooting the meter
Table 2-1 and the following sections show errors that may occur with the meter
hardware, firmware or connections and recommended actions to resolve the
problem(s).
Table 2-1: Troubleshooting
Error Recommended action(s)
Acquisition Module Error • Check interconnect cable between Acquisition Module
and the CPU Module.
• Attempt the Program Download procedure to install
the firmware.
— Cycle power to the meter.
— Replace the Acquisition Module.
— If the Acquisition Module cannot be
reprogrammed, collect a complete Archive log
and contact your local area Emerson Flow service
representative.
Acquisition Module is not
compatible with firmware
• Upgrade the firmware in the meter to the latest
version using MeterLink. Contact your Emerson Flow
service representative to obtain the latest firmware or
download the firmware from: www.emerson.com.
• Replace the Acquisition Module.
Troubleshooting Maintenance and Troubleshooting Manual
January2023 00809-0100-3814
16 Emerson.com/Rosemount