TROUBLESHOOTING
Connecting to Wi-Fi Troubleshooting
If you’re having trouble connecting to Wi-Fi, here are some tips to try:
Make sure the Sensi app is up-to-date and running the latest version available in your app store.
Reboot your smartphone.
Reboot your router by unplugging it from the wall for a few minutes and then plugging it back in.
After your router reboots, and your Wi-Fi network has internet access again, make sure that your phone is
connected to your 2.4GHz Wi-Fi network.
If you’re on an iPhone, make sure Keychain is On, and Home Data is allowed for the Sensi app.
If you’re on an Android, go into your phone’s Advanced Wi-Fi Settings and turn off the “Switch to mobile data”
feature. (Depending on your Android, it may be called “Smart Network Switch” or “Avoid poor connections.”)
It may be easier to just turn “Mobile Data” off completely for setup. You can find this in your Connection
settings.
Try another smartphone or tablet. Simply download the Sensi app and sign into the app using the email address
and password you used when you created your account.
Reconnecting to Wi-Fi
If you replaced your router or changed your Wi-Fi network password, you will need to reconnect your thermostat to
Wi-Fi. This is different depending on what smart device you are using. Please see our support article for more
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