Possible cause: Wireless network interface configuration
Recommended actions
1. Verify the Security Setup Utility is installed on the same PC as AMS Wireless
Configurator.
2. Setup a wireless network interface using the Network Configuration
application.
3. Verify the wireless network interface is configured for secure Gateway
communications.
4. Verify secure/unsecure AMS Wireless Configurator protocol settings in the
Gateway.
a) Log on to the Gateway.
b) Navigate to SETUP → SECURITY → PROTOCOLS.
5. Restart AMS Wireless Configurator data server.
a) Right click on AMS Wireless Configurator server icon in the Windows
system tray (lower right corner).
b) Select Stop server.
6.7 AMS Wireless Configurator: Wireless devices
do not appear under the Gateway
Possible cause: Devices not connected
Recommended actions
1. Log on to the Gateway and navigate to EXPLORER.
2. Right click on wireless network and select Rebuild hierarchy.
6.8 AMS Wireless Configurator: Wireless device
appears with red HART
®
symbol
Possible cause: Non-current device support files
Recommended actions
1. Navigate to Emerson's AMS Device Manager product page.
2. Install latest device support files from AMS Wireless Configurator.
6.9
AMS Wireless Configurator: Device
configuration items are grayed out
Reference Manual Troubleshooting
00809-0200-4410 September 2020
Emerson.com/Rosemount 47
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