maintenance Precautions
Vehicle does not work
Low battery
Poor connection of electrical parts Incorrect
starting sequence
not enough mileage
Reconnect the charger
Replace the charger
Contact the ENGWE after-sales team for a solution.
Battery not charging
Insufficient tyre pressure
High uphill, windy, frequent braking, overloading, etc.
Faulty, damaged or ageing batteries
Loose or damaged motor cable
Loose or damaged petcock
Damaged motor
Reconnect or replace cable
Tighten or replace throttle
Contact the ENGWE after-sales team for a solution.
Abnormal acceleration or
l ow s peed
Motor does not work
after power up
Check tyres for air leaks and fill them with sufficient air
Recommended to ride with pedal assist or to adjust the riding line Please contact
ENGWE after-sales team for a solution.
Charge the battery
Clean and retighten connectors
Start the vehicle in the correct order (refer to 2.5)
Poor charger connection
Damaged charger
Batteries stored for long periods of time without
regular charging
Loose or damaged throttle
Low battery
Tighten or replace the throttle
Fully charge the battery
Possible causessymptomatic
General Troubleshooting
Common Solutions
0x01 Controller Phase Line Overcurrent Fault
0x02 Controller Power Line Overcurrent Fault
0x03 Controller HALL Fault
0x04 Brake Fault
0x05 Controller Temperature Fault
0x06
Motor Temperature Fault
Error Code Event
t rouble c ode
Error Code
ENGWE's electrically-assisted bike carts are equipped with a fault detection system that allows the meter to display fault codes if there is a malfunction in the
electrical system. Below are the most common fault codes to help you troubleshoot the problem. If a fault code appears, stop operation immediately and
contact ENGWE's after-sales team.
3.3 Fault checking and troubleshooting methods
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