What to do if Entrust Sigma DS2 card has dirt on the magnetic stripe?
If the card has dirt or damage on the magnetic stripe when using your Entrust printer, encode and send a new card to print. If an error message displays indicating a magnetic stripe problem, run a cleaning card to clean the magnetic stripe head.
How to fix Entrust Printer when PC USB port does not communicate with the printer USB port?
To resolve the issue where the PC USB port isn't communicating with the printer USB port, open Device Manager and find the list of USB devices. Disable the shutdown option for each hub in the list. If necessary, restart your PC for the changes to take effect. If you're using a laptop, allow time for USB communication to enable after hibernation. Try unplugging and reconnecting the USB printer port. As a last resort, replace the PC port or the PC. Contact your PC or port vendor for further assistance if needed.
What to do if print job disappears from Entrust Sigma DS2 queue?
If a print job disappears from the print queue on your Entrust Printer but doesn't print, it might be because the printer USB cable was disconnected after the application sent the job. Reconnect the cable and try the job again.
How to fix loose cable on Entrust Sigma DS2 Printer?
If the cable of your Entrust Printer is loose, reconnect the USB cable to the ports on both the PC and the printer. Then, power the printer off and back on. If the PC and printer still do not communicate, restart the PC.
Why Entrust Printer Properties shows printer is not available?
If the Printer Properties > Status tab shows that your Entrust Printer is not available, ensure that you are using the same type of data cable (USB or network) that was used when the printer was initially installed. You cannot switch the type of data cable after installation. Also, verify that the current printer IP address matches the IP address on the Printer Properties > Ports tab.
What to do if Entrust Sigma DS2 Printer cards do not have a magnetic stripe?
If your Entrust printer cards do not have a magnetic stripe, load magnetic stripe cards in the input hopper. If the cards do have a magnetic stripe, check the quality of the cards and change the card stock if needed.
What to do if Entrust Sigma DS2 application sent track data for unsupported track?
If the application sent track data for a track not supported by the magnetic stripe module in your Entrust printer, verify the type of magnetic stripe option installed in the printer.
How to load cards correctly in Entrust Sigma DS2?
If cards are not loaded correctly in your Entrust printer, ensure that you load ISO cards with the magnetic stripe (back side) facing down and to the right.
What to do if Entrust Sigma DS2 Printer is unlocked?
If your Entrust printer is unlocked, make sure that all access doors are closed securely and locked.
Why Entrust Card Printer Driver sample card does not print?
If the Card Printer Driver sample card or magnetic stripe test cards do not print on your Entrust printer, ensure that 'Enable bidirectional support' is selected on the Printer Properties > Ports tab to allow printing from the Card Printer Driver.
General| Print Resolution | 300 dpi |
|---|---|
| Card Capacity Input Hopper | 125 cards |
| Card Capacity Output Hopper | 25 cards |
| Connectivity | USB, Ethernet |
| Print Technology | Direct-to-card dye-sublimation / resin thermal transfer |
| Card Sizes | CR80 |
| Operating System Support | Windows 7, Windows 8.1, Windows 10, Windows Server 2016, Windows Server 2012, Windows Server 2008 |
| Card Thickness | 0.010 inches to 0.040 inches (0.25 mm to 1.02 mm) |
| Print Speed | Up to 250 cards per hour (YMCKO) |
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