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Brianna ScottAug 22, 2025
What to do if Entrust Printer shows available but Message 500 displays?
- DDr. Gina RogersAug 23, 2025
If the Printer Properties > Status tab shows the printer is available, but Message 500 still displays after sending a card to print, ensure that you're using the same type of data cable (USB or network) that was used during the initial printer installation, as you cannot switch cable types after setup. Also, verify that both ends of the data cable are securely connected. If necessary, replace a defective USB cable.