ENVO E50 - General Terms and Warranty Information; Product Warranty Details

ENVO E50 | E35 SCOOTER MANUAL | VERSION 1.0
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8. GENERAL TERMS & WARRANTY
8.1. WARRANTY
• All products including ebikes, scooters, and conversion kits, as well as components purchased
including motor, controller, display, battery, charger, throttle, PAS sensor, brake sensors
are covered by 12 months FREE warranty unless otherwise specied. You can purchase an
extended warranty up to 24 months where offered
• Although our warranty is designed to ensure you receive a perfect product at the time of
purchase your product will still require maintenance by the user
• Replacement mechanical parts such as chain, brake, tire, gear adjustment or loose screws or
connectors are not covered under the warranty. The warranty is for intrinsic parts defects only
• We do not offer bicycle service and tune up as a part of warranty service
• The warranty supports you if you have intrinsically defective parts such as a cracked frame
weld seam or controller circuit failure. It does not include labour or delivery
• Delivery of the defective products or parts for repair or replacement to our service shop is the
customer’s responsibility
• An ebike is a vehicle that functions in real working conditions and is exposed to unwanted
impacts, shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which
may cause damage. These damages are not covered under the warranty
• If you nd a defective product or part within the eligibility period, we supply will supply a free
replacement part for you. You might be billed for the cost of delivery or installation fee
IMPORTANT NOTE:
ENVO does not offer tune-up and bike mechanical services beyond limited installation or
repairs of electrical system. Changing settings on the controller from the default manufacturer
suggestion settings may cause damage the ebike components. That will void the warranty.