1) Ensure the sample perfectly adheres to the measurement port.
2) Ensure the sample and the glass window of the measurement port are clean.
3) Check that the units is within its operating temperature range.
4) Perform a user calibration using the white reference standard.
7.4 WARRANTY AND REPAIR
Eoptis warrants to the Original Purchaser that the product provided with this package is guaranteed to be free from
material and manufacturing defects for a period of one (1) year from shipment date. Should a unit fail during this
period, Eoptis will, at its option, repair or replace the damaged unit. Repaired or replaced units will be covered for the
remainder of the original equipment warranty period. This warranty does not apply to units that, after being
examined by Eoptis, have been found to have failed due to customer abuse, mishandling, alteration, improper
installation or negligence or are beyond reasonable reparability. Warranty is void if any proprietary labeling is
removed.
Eoptis expressly disclaims and excludes all other warranties, express, implied and statutory, including, but without
limitation, warranty of merchantability and fitness for a particular application or purpose. In no event shall Eoptis be
liable to the Original Purchaser or any third party for direct, indirect, incidental, consequential, special or accidental
damages, including without limitation damages for business interruption, loss of profits, revenue, data or bodily injury
or death.
Products within the warranty period may be returned for repair. Outside the warranty period, products may still be
returned for repair; however, a fee will be charged. The customer is responsible for shipping costs to and from Eoptis.
An RMA number is required before an Eoptis product can be returned. Products that are returned without an RMA
number may be refused and returned to the sender, or may result in unnecessary processing delays. An RMA number
and repair service may be requested via info@eoptis.com.
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