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EPOS SENNHEISER SDW 60 HS User Manual

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SDW 10 HS
SDW 30 HS
SDW 60 HS
SDW 3 BS
SDW 5 BS
BTD 800 USB
User Guide
IMPACT SDW 5000 Series
DECT Wireless Headset System
Contents1
Contents
Package contents .............................................................................................................................................................................................................................................. 2
Base stations with components ...................................................................................................................................................................................................................................... 2
Headset with components ................................................................................................................................................................................................................................................... 3
Product overview ...............................................................................................................................................................................................................................................4
Overview of the base station ............................................................................................................................................................................................................................................. 4
Overview of the headset ....................................................................................................................................................................................................................................................... 5
Overview of the BTD 800 USB dongle ......................................................................................................................................................................................................................7
Overview of the LEDs ................................................................................................................................................................................................................................................................7
Connecting the base station .....................................................................................................................................................................................................................9
Connecting the base station to the mains power supply .......................................................................................................................................................................10
Pairing and charging the headset before rst use ........................................................................................................................................................................................ 10
Connecting the base station to a xed line phone – SDW 5 BS only .............................................................................................................................................11
Connecting the base station to a computer ...................................................................................................................................................................................................... 13
Connecting the base station to Bluetooth devices – BTD 800 USB only .................................................................................................................................14
Reconnecting/disconnecting Bluetooth ................................................................................................................................................................................................................ 16
Connecting an optional USB headset or speakerphone ........................................................................................................................................................................17
Connecting an optional busylight ...............................................................................................................................................................................................................................17
Assembling and wearing the headset SDW 10 HS .................................................................................................................................................................. 18
Using the headset with the headband .....................................................................................................................................................................................................................18
Using the headset with the ear hook ....................................................................................................................................................................................................................... 19
Using the headset with the neckband ..................................................................................................................................................................................................................... 21
Detaching headband, ear hook or neckband ................................................................................................................................................................................................... 23
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS ....................................................................................................................................24
Labeling the headset ..................................................................................................................................................................................................................................25
Conguring the headset system .........................................................................................................................................................................................................26
Conguring the headset system using EPOS Connect or the DIP switches ........................................................................................................................ 26
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only ................................................................................................... 30
Adjusting the transmission volume ........................................................................................................................................................................................................................... 30
Setting up and using the headset ....................................................................................................................................................................................................... 31
Adjusting the volume ...............................................................................................................................................................................................................................................................31
Muting the headset’s microphone .............................................................................................................................................................................................................................32
Enabling/disabling voice prompts...............................................................................................................................................................................................................................32
Verifying battery life ................................................................................................................................................................................................................................................................ 33
If you leave the DECT or Bluetooth range ...........................................................................................................................................................................................................33
Making calls using the headset system ..........................................................................................................................................................................................34
Preparing calls - initial settings .....................................................................................................................................................................................................................................34
Selecting audio source – xed line phone/ computer/ mobile phone ......................................................................................................................................34
Making a call ................................................................................................................................................................................................................................................................................. 35
Accepting/rejecting a call ................................................................................................................................................................................................................................................35
Transferring calls to connected devices................................................................................................................................................................................................................36
Ending a call ...................................................................................................................................................................................................................................................................................37
Redialing ..........................................................................................................................................................................................................................................................................................37
Putting a single active call on hold ............................................................................................................................................................................................................................37
Managing multiple calls - two calls from two audio sources ............................................................................................................................................................... 38
Setting up conference call .............................................................................................................................................................................................................................................. 40
Using the dictation mode .........................................................................................................................................................................................................................43
Listening to media using the headset .............................................................................................................................................................................................44
Using the motion sensor ...........................................................................................................................................................................................................................45
Charging the headset and storing the headset system .................................................................................................................................................... 46
Charging the headset ........................................................................................................................................................................................................................................................... 46
Switching the headset system o during extended non-use ..............................................................................................................................................................47
Sharing a workplace .....................................................................................................................................................................................................................................48
Using the headset with a third party base station (DECT-GAP telephone) ........................................................................................................................... 48
Switching between DECT dongle and base station ............................................................................................................................................................. 49
Cleaning and maintaining the headset system ........................................................................................................................................................................ 50
Replacing the ear pads.......................................................................................................................................................................................................................................................50
Replacing/removing the headset‘s rechargeable battery ........................................................................................................................................................................51
Updating the rmware of the products ....................................................................................................................................................................................................................51
If a problem occurs ... ...................................................................................................................................................................................................................................52
Specications ................................................................................................................................................................................................................................................... 55

Table of Contents

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EPOS SENNHEISER SDW 60 HS Specifications

General IconGeneral
BrandEPOS
ModelSENNHEISER SDW 60 HS
CategoryHeadsets
LanguageEnglish

Summary

Package contents

Product overview

Connecting the base station

Connecting the base station to the mains power supply

Instructions for connecting the base station to the power outlet.

Pairing and charging the headset before first use

Steps for initial headset pairing and charging.

Connecting the base station to a fixed line phone - SDW 5 BS only

Guidance on connecting the base station to different types of fixed line phones.

Connecting the base station to a computer

Instructions for connecting the base station to a computer via USB.

Connecting the base station to Bluetooth devices - BTD 800 USB only

How to connect mobile phones or headsets via Bluetooth using the dongle.

Connecting the Bluetooth dongle to the base station

Steps to plug the BTD 800 USB dongle into the base station.

Pairing a mobile phone or tablet via Bluetooth

Steps to pair a mobile phone or tablet with the BTD 800 USB dongle.

Pairing a headset via Bluetooth

Steps to pair a Bluetooth headset with the BTD 800 USB dongle.

Assembling and wearing the headset SDW 10 HS

Adjusting and wearing the headset SDW 30 HS | SDW 60 HS

Configuring the headset system

Configuring the headset system using EPOS Connect or the DIP switches

How to configure the headset system via software or base station DIP switches.

Configuring the desk phone - DIP switches 1 and 2 - SDW 5 BS only

Configuring desk phone connection using DIP switches on SDW 5 BS.

Adjusting the radio range - DIP switch 3

Adjusting the DECT radio range for optimal performance and interference reduction.

Adjust how the system handles incoming calls - DIP switch 4

Configuring how the system answers incoming calls via DIP switch 4.

Adjusting the audio quality - DIP switch 5

Selecting audio quality settings (Narrowband, Wideband, Super Wideband) using DIP switch 5.

Setting up and using the headset

Adjusting the volume

How to adjust speaker and ring tone/beep/voice prompt volumes.

Adjusting the transmission volume

How to adjust the microphone volume for desk phones and computers.

Muting the headset's microphone

Instructions for muting and unmuting the headset microphone.

Making calls using the headset system

Preparing calls - initial settings

Initial settings and checks before making calls.

Selecting audio source - fixed line phone/ computer/ mobile phone

How to select the audio source for calls on the base station.

Making a call

Step-by-step guide to making a call using the headset.

Accepting/rejecting a call

How to accept or reject incoming calls.

Setting up conference call

Instructions for setting up various conference call scenarios.

Setting up a small conference via USB or Bluetooth headset

How to set up a small conference with a USB or Bluetooth headset.

Making a conference call with an EPOS USB speakerphone

How to set up a conference call with a USB speakerphone.

Charging the headset and storing the headset system

Cleaning and maintaining the headset system

Updating the firmware of the products

How to update firmware for the headset system and Bluetooth dongle.

If a problem occurs ...

If a problem occurs ...

Troubleshooting guide for common problems and solutions.

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