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• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the power light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• Load only an original that meets the specifications for your scanner.
• Clean inside the scanner using a cleaning sheet.
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Select Slow on the scanner control panel to slow down the scanning speed.
• Use the optional carrier sheet for thin, folded, or irregularly shaped originals.
Parent topic: Solving Scanning Problems
Original Jams in Scanner
If an original has jammed inside the scanner, follow these steps:
1. Turn off your scanner.
2. Remove all originals from the input tray.
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