❏ Make sure your paper is not damaged, dirty, or too old.
❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face up in the rear paper feed
slot.
❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face down in the paper cassette.
❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in
the product.
& “Selecting Paper” on page 21
❏ Remove each sheet from the output tray as it is printed.
❏ Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle
your prints, follow the instructions of the paper.
❏ Run the Head Cleaning utility.
& “Cleaning the Print Head” on page 125
❏ Run the Print Head Alignment utility.
& “Aligning the Print Head” on page 127
❏ If the paper is smeared with ink after printing, clean the interior of the product.
& “Cleaning the interior of the product” on page 133
❏ If you are printing high-density data on plain paper using automatic 2-sided printing, lower the Print Density and
choose a longer Increased Ink Drying Time in the Print Density Adjustment window (for Windows) or in the
Two-sided Printing Settings (for Mac OS X) of your printer driver.
& “2-sided printing” on page 55
❏ If there is problem with copy quality, clean the exterior of the product.
& “Cleaning the exterior of the product” on page 131
Miscellaneous Printout Problems
Incorrect or garbled characters
❏ Clear any stalled print jobs.
& “Canceling Printing” on page 51
❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 136
Incorrect margins
❏ Make sure that the paper is loaded into the rear paper feed slot or the paper cassette correctly.
& “Loading Paper” on page 25
User’s Guide
Troubleshooting for Printing/Copying
153
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