Epson FX-2190 User Manual

44 Troubleshooting
L
Where To Get Help
If your EPSON printer is not operating properly and you cannot solve
the problem using the troubleshooting information, see the contact
information below. EPSON provides technical assistance 24 hours a day
through the electronic support services and automated telephone
services listed below.
To speak to a technical support representative, dial:
❏ U.S.: (562) 276-4322, 6
AM to 6 PM, Pacific Time, Monday through
Friday.
❏ Canada: (905) 709-2170, 6
AM to 6 PM, Pacific Time, Monday through
Friday.
Toll or long distance charges may apply. Before you call, please have the
following information ready:
❏ Product name (EPSON FX-890 or FX-2190)
❏ Product serial number (located on the back of the printer)
❏ Proof of purchase (such as a store receipt) and date of purchase
❏ Computer configuration
❏ Description of the problem
You can purchase ribbon cartridges, paper, manuals, and accessories
from EPSON at (800) 873-7766, or visit the EPSON Store at
www.epsonstore.com (U.S. sales only). In Canada, please call
(800) 463-7766 for dealer referral.
Service Access
World Wide Web From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation,
access troubleshooting information, and receive technical
advice through e-mail.
Automated
Telephone Services
A variety of automated help services are available 24 hours
a day, seven days a week. To use these services, you must
have a touch tone telephone and call (800) 922-8911. Use
one of the following SoundAdvice
SM
Express Codes to
quickly select your printer in SoundAdvice: 70470 (for the
FX-890) or 70475 (for the FX-2190).

Epson FX-2190 Specifications

General

Maximum print size	A3 (297 x 420 mm)
Color	No
Character pitch	10 cpi
Maximum resolution	240 x 144 DPI
Maximum printing width (columns)	136
Print technology	Dot matrix
Dimensions (WxDxH)	589 x 360 x 157 mm
Standard interfaces	Parallel, USB 1.1
Optional connectivity	Ethernet
Country of origin	Indonesia
Sound pressure level (printing)	55 dB
Mean time between failures (MTBF)	20000 h
Sustainability certificates	ENERGY STAR
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Power consumption (typical)	53 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	10 - 80 %
Pallet width	1200 mm
Pallet height	1000 mm
Pallet length (UK)	2040 mm
Quantity per pallet	14 pc(s)
Quantity per pallet (UK)	21 pc(s)
Quantity per pallet layer	2 pc(s)
Quantity per pallet layer (UK)	3 pc(s)
Package depth	700 mm
Package width	460 mm
Package height	270 mm
Package weight	11740 g
Quantity per pack	1 pc(s)