• If the product's print head stops moving or making noise, and the charging process has not finished
after 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If
it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems
Related topics
Replacing Ink Cartridges
Software Installation Problems
If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and the USB cable is securely connected at both ends. If you still
have problems installing software, disconnect the cable and carefully follow the instructions on the
Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
Parent topic: Solving Setup Problems
Related concepts
When to Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac OS X Printer Window
Cannot Print Over a Network
Cannot Scan Over a Network
Printing a Network Status Sheet
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