Troubleshooting
33
Software installation failed
Make sure that the printer is connected to your network (see page 4 for wireless or
page 22 for Ethernet). Then remove and reinsert the CD to reinstall the printer
software.
Cannot communicate on a wired LAN
If you’re switching from a wireless to a wired network connection, you need to
disable the wireless adapter using the printer’s control panel. Press the
F
Setup
button on the printer’s control panel, select
Network Settings
>
Wireless LAN
Setup
>
Advanced Setup
>
Manual Setup
>
Disable Wireless LAN
. Select
Yes
, then press
OK
.
The printer does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s
TCP/IP settings are configured correctly.
Printing Problems
Cannot print over the network
■ For wireless connections, print a Network Status Sheet (see page 34). If the
Link Status is Disconnected, make sure the wireless router or access point is
turned on and the settings are correct for your wireless network.
■ For wired connections, print a Network Status Sheet (see page 34) and make
sure the settings are correct for your network.
If the Network Status is Disconnected, try the following:
■ Make sure the Ethernet cable is securely connected to both the printer
and your router, access point, switch, or hub.
■ Try connecting to another port on your router, access point, switch, or
hub.
■ Try connecting the printer to another router, access point, switch or hub.
■ Try connecting the printer to your router, access point, switch, or hub
with another Ethernet cable.
■ When using TCP/IP, make sure the printer’s IP address is set correctly for your
network. If your network does not assign IP addresses using DHCP, you need
to set the IP address manually.
Network Guide_R1.fm Page 33 Wednesday, April 8, 2009 2:37 PM
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