Epson TM-L500A User Manual

TM-L500A User’s Manual 13
English
8. Close the platen frame, the platen cover (or BP tray for the BP tray-equipped
model) and the Paper loading cover.
9. Pull the cleaning card through the printer.
10. Repeat if necessary.
CAUTION:
Use the cleaning cards in a well ventilated room.
Allow the printer to dry completely before turning on the printer.
Troubleshooting
Error LED is on
Make sure the paper loading cover and the platen frame are properly closed.
Error LED is flashing
❏ Printing stops if the head overheats and resumes automatically when it cools.
❏ Make sure the correct type of paper is set properly. If your printer is equipped
with an LCD, “Check paper” is displayed on the LCD when the paper is not
correct or set improperly.
❏ When a paper jam occurs, remove the jammed paper referring to “Paper jam
occurs” If your printer is equipped with an LCD, “Paper JAM” is displayed
on the LCD when a paper jam occurs.
❏ Turn the printer off, and after 10 seconds, back on. If the LED is still flashing,
the printer may require servicing.
❏ If your printer is equipped with an LCD and “Fatal error” is displayed on the
LCD, turn off the printer as soon as possible. The printer requires servicing.
Printout is faint
When a foreign substance such as paper powder attaches to the thermal head,
print quality may be degraded. In such case, see “Cleaning the Paper path, the
Head plate, and the Thermal Head” on page 12 to clean the thermal head.
Paper jam occurs
CAUTION:
Do not touch the thermal head, because it can be very hot after printing. Let it
cool before you remove the jammed paper.
1. Turn off the printer.
2. Open the platen cover (or BP tray for the BP tray-equipped model), and push
down the platen lever to open the platen frame. (See illustration J)
3. Pull out the jammed paper forward, and cut any distorted, crumpled, or torn
parts of the paper.
4. Open the paper loading cover by pulling up the cover open lever. (See
illustration C)
5. Pull out the paper backward, and cut any distorted, crumpled, or torn parts
of the paper if there are any.
6. Close the platen frame and the platen cover (or BP tray for the BP tray-
equipped model).
7. Turn on the printer.
8. Load the paper correctly. (See “Loading Paper” on page 11.)

Epson TM-L500A Specifications

General

Type	POS printer
Print technology	Thermal
Maximum resolution	203 x 203 DPI
Maximum roll diameter	184.10 mm
Supported paper width	82 mm
Product color	Gray
USB port	Yes
Standard interfaces	RS-232
USB 2.0 ports quantity	1
Connectivity technology	Wired
AC input voltage	24 V
Power consumption	2000 mA
Installation	Horizontally
Safety	TÜV, GOST-R
Certification	CE
Built-in barcodes	AZTECCODE, Code 128 (A/B/C), Code 39, Data Matrix, EAN13, Industrial 2/5, Interleaved 2/5, PDF417, QR Code
Country of origin	China
Autocutter durability	1 million cuts
Built-in sensors details	Black Mark Sensor, Cover Open Sensor
Sound pressure level (printing)	57 dB
Mean time between failures (MTBF)	360000 h
Storage temperature (T-T)	-20 - 50 °C
Operating temperature (T-T)	5 - 45 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Print head life	100 km
Ethernet LAN	No
Pallet width	800 mm
Pallet height	2062 mm
Pallet length	1200 mm
Pallet width (UK)	1000 mm
Pallet height (UK)	2676 mm
Quantity per pallet	72 pc(s)
Quantity per pallet (UK)	96 pc(s)
Quantity per pallet layer	9 pc(s)
Harmonized System (HS) code	84433210
Quantity per pallet layer (UK)	12 pc(s)
Package depth	387 mm
Package width	246 mm
Package height	239 mm
Package weight	3840 g
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	230 mm
Width	156 mm
Height	122 mm