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Removing Jammed Paper
CAUTION:
Do not touch the thermal head because it can be very hot after printing.
1. Turn the printer off and press the cover open button to open the printer cover.
2. Remove the jammed paper, reinstall the roll, and close the printer cover.
3. If paper is caught in the cutter and you cannot open the printer cover, open
the cutter cover.
4. Turn the knob until you see a triangle in the opening to return the cutter blade
to the normal position. There is a label near the cutter to assist you.
5. Close the cutter cover.
6. Open the printer cover and remove the jammed paper.
Cleaning the Thermal Head
If you use thermal paper, follow the steps below to clean the thermal head.
CAUTION:
After printing, the thermal head can be very hot. Be careful not to touch it and
to let it cool before you clean it. Do not damage the thermal head by
touching it with your fingers or any hard object.
Turn off the printer, open the printer cover, and clean the thermal elements of the
thermal head with a cotton swab moistened with an alcohol solvent (ethanol or
IPA).
Epson recommends cleaning the thermal head periodically (generally every
3 months) to maintain receipt print quality.
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