Solving Problems 11
Network Problems
■ Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■ Try restarting the router (turn it off and then on), then try to connect to it again.
■ Print a network status sheet from the printer’s control panel. Select Menu > Network
Settings
> Print Status Sheet.
Verify that the network settings are correct and check the signal strength. If it is poor,
try moving the printer closer to your router or access point. Avoid placing it next to a
microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing
cabinet.
■ If your wireless router doesn’t broadcast its network name (SSID), manually enter
your wireless network name.
■ If your wireless router has security enabled, make sure you entered the WEP key or
WPA passphrase correctly. Passwords must be entered in the correct case.
■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■ Remove and reinstall your printer software.
■ Disable your computer’s firewall temporarily to see if that may be causing the
problem. Contact your firewall manufacturer for assistance.
Power and Printing Problems
■ If the power doesn’t turn on or off, hold down the button for a few seconds.
■ If the LCD screen is dark, the printer may be in sleep mode. Press any button to wake
it up.
■ If the printer turns off automatically, press the button to turn it back on. If the
battery is low, connect the AC adapter and plug in the printer. Or charge it using the
USB cable, as described on page 9. If the battery is completely discharged, charge it
for at least 30 minutes before attempting to turn the product back on.
■ If print quality is poor, make sure you select the correct paper type before printing.
■ If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check to see if the print head needs cleaning. Select
Menu > Maintenance >
Nozzle Check
, then follow the instructions on the screen.
Paper Feeding Problems
■ If paper doesn’t feed correctly, make sure the printer is on a flat surface and you have
not loaded too many sheets.
■ Always load paper short edge first.
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