4 Solving Problems
Solving Problems
If you have a problem with your Epson
®
product, check the messages on the LCD screen
to diagnose the cause of most problems.
You can also check the basic troubleshooting suggestions below. For more in-depth
troubleshooting, see your product’s online User’s Guide or FAQs at www.epson.com/
support (U.S.) or www.epson.ca/support (Canada).
Network Problems
■ Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■ Make sure that the wireless network supports 2.4 GHz. The product cannot connect
to a 5 GHz network.
■ Try restarting the router (turn it off and then on), then try to connect to it again.
■ Verify that the network settings are correct and check the signal strength. If it is poor,
try moving the product closer to your router or access point.
■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■ Print a network status sheet from the product’s control panel. Press if necessary and
tap the
Settings icon. Then select General Settings > Network Settings >
Network Status > Print Status Sheet. Then press the Print button.
■ Remove and reinstall your product software.
Paper Feeds Incorrectly in the ADF
■ Make sure your originals are not creased or folded, and do not contain holes, staples,
tape, or other materials that could obstruct the feeder.
■ Check that the side and front edge guides are set firmly against the original that you
are copying, but are not too tight.
■ Fan your stack of originals and tap them gently on a flat surface to even the edges.
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