Transporting Your Product ............................................................................................................... 346
Solving Problems.................................................................................................................................... 348
Checking for Software Updates........................................................................................................ 348
Product Status Messages ................................................................................................................ 349
Status Menu Error Codes................................................................................................................. 350
Running a Product Check ................................................................................................................ 354
Resetting Control Panel Defaults ..................................................................................................... 356
Solving Setup Problems................................................................................................................... 357
Product Does Not Turn On or Off................................................................................................. 357
Noise After Ink Installation........................................................................................................... 357
Software Installation Problems.................................................................................................... 358
Solving Network Problems ............................................................................................................... 358
Product Cannot Connect to a Wireless Router or Access Point .................................................. 359
Network Software Cannot Find Product on a Network................................................................. 360
Product Does Not Appear in OS X Printer Window...................................................................... 361
Cannot Print Over a Network....................................................................................................... 361
Cannot Scan Over a Network...................................................................................................... 363
Solving Copying Problems ............................................................................................................... 364
Product Makes Noise, But Nothing Copies.................................................................................. 364
Product Makes Noise When It Sits for a While............................................................................. 364
Originals Do Not Feed From the Automatic Document Feeder.................................................... 364
Solving Paper Problems................................................................................................................... 365
Paper Feeding Problems............................................................................................................. 365
Paper Jam Problems in the Front Cover (A)................................................................................ 367
Paper Jam Problems in the Rear Paper Feed Slot (B1) .............................................................. 368
Paper Jam Problems in the Front Paper Feed Slot (B2).............................................................. 368
Paper Jam Problems in the Cassette (C1/C2/C3/C4).................................................................. 371
Paper Jam Problems in the Rear Cover 1 (D1)............................................................................ 372
Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit ....................... 375
Document Jams in the Automatic Document Feeder (F)............................................................. 377
Paper Ejection Problems............................................................................................................. 381
Solving PostScript Printing Problems............................................................................................... 381
Nothing Prints Using the Postscript Printing Software ................................................................. 381
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