EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590 7/9/19
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Ink Smear/Stains on prints
Some media types, especially thin ones, are more susceptible to temperature, humidity, and ink saturation/density (during duplex print-
ing) which cause them to cockle. This may cause them to rub the print head surface. Please consider the following:
1. Storing media out of strong direct light sources (such as sunlight) and areas of high humidity. For media loaded in the
paper trays, you may wish to consider adding XXXX to the paper trays to absorb moisture.
2. Change the Envelope/Thick Paper setting in the driver to Mode 1 or Mode 2 (higher quality print, but slower print speed
to allow ink more dry time).
Prints are not Centered
Check to make sure paper is loaded in the center of the tray of the guides are snug to the edges. If there is a gap between guides and
paper, then paper is likely to not be centered and prints will be offset.
Printer Functions/Buttons are missing
If the Fax Data Information, Job/Status, Job Interruption, or Paper Setting icons are missing, you will need to perform a full reset to
recover them. Settings > General Settings > System Administration > Restore Default Settings > Clear Data and Settings.
Printer does not print when Finisher is selected
Restart the printer. If this does not work, please reinstall/update firmware.
Paper is excessively curled
Paper curl happens naturally when paper (especially thin uncoated plain paper) absorbs large amounts of ink. Usually it will flatten itself
out in a short period of time. However, low humidity will exacerbate this issue when printing pages with high duty print (such as photos,
flyers, or Power Point Presentation). Recommend trying to maintain a humidity level around 50%.
Also paper feeding SEF will curl more than LEF.
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