ESET MOBILE SECURITY User Manual

21
12. Troubleshooting and support
12.1 Troubleshooting
This section provides solutions to common questions
related to ESET Mobile Security.
12.1.1 Unsuccessful installation
The most common cause of an error message displayed
during installation is that the wrong version of ESET
Mobile Security has been installed on your device. When
downloading the installation file from the ESET website,
please make sure you are downloading the correct
product version for your device.
12.1.2 Connection to update server failed
This error message is displayed after an unsuccessful
update attempt if the program is not able to contact the
update servers.
Try the following solutions:
1.
Check your Internet connection – open your Internet
browser to http://www.eset.com to verify that you are
connected to the Internet
2.
Verify that the program is using the correct
update server – tap Menu > Settings > Update and
you should see updmobile.eset.com in the Update
Server field.
12.1.3 Timeout downloading file
The Internet connection was unexpectedly slowed down
or interrupted during the update. Try to run the update
again later, please.
12.1.4 Update file missing
If you are trying to install new virus signature database
from the update file (esetav_wm.upd), the file must be
present in the ESET Mobile Security installation folder (
\Program Files\ESET\ESET Mobile Security).
12.1.5 Database file corrupted
The virus signature database update file (esetav_wm.upd)
is corrupted. You need to replace the file and run the
update again.
12.2 Technical support
For administrative assistance or technical support related
to ESET Mobile Security or any other ESET security
product, our Customer Care specialists are available to
help. To find a solution to your technical support issue,
you can choose from the following options:
To find answers to the most frequently asked questions,
access the ESET Knowledgebase at:
http://kb.eset.com
The Knowledgebase contains an abundance of useful
information for resolving the most common issues with
categories and an advanced search.
To contact ESET Customer Care, use the support request
form available at:
http://eset.com/support/contact.php

ESET MOBILE SECURITY Specifications

General

Platform	Android, iOS
Developer	ESET
Cloud-based scanning	Yes
Real-time protection	Yes
Battery optimization	Yes
Category	Software
Features	Antivirus, Anti-Theft, Call Filter, Security Audit
License	Freemium