DS200 Not Plugged Into Power Source
PROBLEM: After turning on the DS200 the screen power icon on the top right of the screen shows the
plug is not connected. What does this mean?
CAUSE: The DS200 is not plugged into the AC power cord or the wall outlet is defective.
SOLUTION: Ensure all power cords are plugged in securely.
REMINDER: there are two parts to the DS200 power supply; make sure the transformer is plugged
into the cord.
Test all outlets using a nightlight or other small electrical device. If using a strip power cord (not
recommended) assure the strip is turned on. Check DS200 power cord for damage. If damage is found,
replace the cord.
Appendix A: Troubleshooting the DS200
Reports Not Visile on Paper
PROBLEM: The reports are generating, but no printing is visible on the paper. What’s wrong?
CAUSE: The DS200 printer uses thermal paper and heat transfer to print the information. Printer
functionality without visible print means the paper roll is inserted incorrectly, causing the printer to print
to the untreated side of the tape roll.
SOLUTION: Open the Front Access Compartment and press the blue lever to open the printer door.
Reinsert the paper roll with the treated side of the paper to the right side of the scanner. Reprint
report(s) as necessary.
Cleaning the DS200 Touch Screen & Scanner
PROBLEM: What do I use to clean the exterior of the DS200 including the touch screen?
SOLUTION: TheDS200 touch screen and exterior can be cleaned with isopropyl alcohol wipes or
isopropyl alcohol on soft cloth. Do not spray or apply the isopropyl alcohol directly onto the touch
screen or DS200 scanner
WARNING: Do not use products containing ammonia, such as Windex. This can cause the screen to
become deteriorated over time. Use only isopropyl alcohol for cleaning the touch screen and scanner.
Use canned air to clear any paper dust from the scanner area, taking care to not tip the can upside down
while spraying. Do not shake the can before using the canned air.
DS200 Digital Precinct Scanner | EVS 6.0.2.1 | Poll Worker Guide v 1.1.CBB
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