Why won't my EUFY Vacuum Cleaner RoboVac connect to Wi-Fi?
If your EUFY Vacuum Cleaner RoboVac is having trouble connecting to Wi-Fi, ensure that you've entered the correct Wi-Fi password. Also, verify that your RoboVac, router, and mobile phone are close enough to ensure a strong signal. Your Wi-Fi router should support the 2.4GHz and 802.11b/g/n bands, as the 5GHz band is not supported.
What to do if EUFY Vacuum Cleaner RoboVac cannot be charged?
If your EUFY Vacuum Cleaner RoboVac isn't charging, first check if the indicator on the Charging Base lights up. If it doesn't, reconnect the adapter to the Charging Base and try a different power outlet. Dust off the charging contact pins with a dry cloth and check if you can hear a beep when RoboVac is docked onto the Charging Base.
Why is the suction power weak on my EUFY RoboVac G20 Hybrid?
If you notice weak suction power on your EUFY Vacuum Cleaner, start by checking the suction inlet for any obstructions. Empty the dust collector, and inspect the filter to see if it's wet from water or other liquids. If the filter is wet, air-dry it completely before using the vacuum again.
What to do if my EUFY RoboVac G20 Hybrid Vacuum Cleaner RoboVac stops working suddenly?
If your EUFY Vacuum Cleaner RoboVac suddenly stops working, check if it's trapped or stuck on an obstacle. Also, check the battery level to ensure it's not too low. If problems persist, turn off the main power switch, wait 2 seconds, and turn it back on. Finally, check for any voice prompts or LED indicators; refer to the “Voice Alert” section in this manual.
Why EUFY RoboVac G20 Hybrid RoboVac cannot return to the Charging Base?
If your EUFY Vacuum Cleaner RoboVac is unable to return to the Charging Base, remove any objects within 3 ft/1 m to the left and right and within 6 ft/2 m of the front of the Charging Base. Check if RoboVac is stuck on any objects, and clean the charging contact pins.
Why can't I control my EUFY Vacuum Cleaner with Amazon Alexa?
If you're having trouble controlling your EUFY Vacuum Cleaner with Amazon Alexa, check for Internet connection problems. Ensure you've installed the Amazon Alexa app on your smart device and enabled the 'EufyHome - RoboVac' Skill. Also, verify that you have a EufyHome account and have connected to RoboVac, and make sure you're using the correct Alexa voice commands.
What to do if EUFY Vacuum Cleaner RoboVac cannot be activated?
If your EUFY Vacuum Cleaner RoboVac cannot be activated, make sure the main power switch is in the ON position and that the battery is fully charged. If you're still experiencing issues, try turning the main power switch off and then back on.
Why are the movements of my EUFY RoboVac G20 Hybrid RoboVac abnormal?
If your EUFY Vacuum Cleaner RoboVac's movements or travel path seem abnormal, carefully clean the sensors with a dry cloth. You can also try restarting RoboVac by turning the power switch off and on.
Why is the cleaning time shorter for my EUFY Vacuum Cleaner RoboVac?
If your EUFY Vacuum Cleaner RoboVac's cleaning time has become shorter, make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning. The cleaning time is affected by the suction mode and the types of floors or rugs being cleaned. Check if RoboVac has alerted you with any voice prompts or LED indicators; refer to the “Voice Alert” section in this manual.
What to do if water does not come out during mopping with EUFY RoboVac G20 Hybrid?
If water isn't coming out during mopping with your EUFY Vacuum Cleaner, ensure there's enough water in the water tank and that the water tank and mopping cloth are properly installed. Check if the water outlets are blocked; if so, replace the filter elements.
Lists all the components included with the RoboVac G20 Hybrid.
Diagram showing the top and side view of the RoboVac with labeled parts.
Diagram showing the bottom view of the RoboVac with labeled parts.
Diagrams illustrating the dust collector, filter, and suction inlet.
Diagram of the charging base with its components.
Steps to reset the Wi-Fi connection and reconfigure network settings.
Table detailing the suggested frequency for cleaning and replacing RoboVac parts.
Step-by-step guide to cleaning the dust collector and its filter.
Resolving problems related to charging and powering on the RoboVac.
Addressing sudden stops, abnormal movements, and mopping water flow issues.
Troubleshooting Wi-Fi connection, Alexa, and Google Assistant control problems.
General| Model | RoboVac G20 Hybrid |
|---|---|
| Suction Power | 2500 Pa |
| Battery Capacity | 2600 mAh |
| Run Time | 100 minutes |
| Dustbin Capacity | 0.6 L |
| Navigation Type | Smart Dynamic Navigation |
| App Control | Yes |
| Voice Control | Yes (Amazon Alexa, Google Assistant) |
| Cleaning Modes | Auto, Spot, Edge |
| Noise Level | 55 dB |
| Wi-Fi Connectivity | Yes |
| Auto Recharge | Yes |
| Multi-Surface Cleaning | Yes |
| Height | 7.2 cm |
| Category | Robot Vacuum Cleaner |
| Type | Hybrid (Vacuum & Mop) |
To Next Page
