12
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See next page for more troubleshooting instructions.
Troubleshooting
Problem Possible cause Solution
The wall box
does not react
No power to the wall box • Make sure that the residu-
al-current device and circuit
breaker on the service panel
are on (check by user).
• Make sure that the supply
cable entering the wall box
is energised. The LED ring
should be on.
• Turn off the power to the wall
box. Turn it on again after 20
seconds by ipping the circuit
breaker or main switch to the
wall box.
The LED ring
does not show
any color after
the power to
the wall box is
turned on
Improper installation of the
charging cable
Check/repeat steps 3.3 and 3.4 in
“Install charging cable” chapter.
Residual-current
device prevents
charging.
LED ring ashes
red 10x.
• Grounding error in the
wall box
• Defective charging
cable
• Fault in the vehicle
• Check grounding (check by an
electrician)
• Check charging cable (check
by an electrician)
• Contact your local car dealer
LED ring
lights up red
constantly
Grounding fault Make sure that your electrical instal-
lation is properly grounded (check
by an electrician).
Part number: 9835662780
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