EVBox Wall box Series

Questions and Answers

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John AriasAug 4, 2025
Why does the LED ring light up yellow constantly on my EVBox Battery Charger?
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  Renee BrownAug 4, 2025
  If the LED ring on your EVBox Battery Charger lights up yellow constantly, it could be due to several reasons. First, ensure the charging cable plug is properly connected to your vehicle. Check the timer settings on your vehicle, as it may be set to charge at a later time. The vehicle might also be fully charged. Another potential cause is high grounding resistance (for specific vehicles, this must be less than 50 Ohm), which requires a grounding measurement by an electrician. You can also try replacing the charging cable.
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Grant MackAug 10, 2025
What to do if the residual-current device prevents charging on my EVBox Wall box?
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  David EdwardsAug 10, 2025
  If the residual-current device prevents charging and the LED ring flashes red 10 times on your EVBox Battery Charger, there could be a grounding error in the wall box, a defective charging cable, or a fault in the vehicle. An electrician should check the grounding and charging cable. You should also contact your local car dealer to inspect the vehicle.
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cbakerAug 16, 2025
Why is the red LED flashing after using the charge card on my EVBox Battery Charger?
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  allenfrankAug 16, 2025
  If the red LED starts flashing immediately after you hold the charge card against the reader of your EVBox Battery Charger (applicable for RFID cards/key fobs only), it means that the charge card is not authorized for charging at this wall box. Make sure that the charge card or key fob is registered correctly. If you have a Smart Wallbox connected via Wi-Fi, ensure there is proper Wi-Fi reception where the wall box is installed. If the Wi-Fi connectivity is lost, reboot your Wi-Fi router, then reboot the wall box via your App, and check the Wi-Fi reception again.
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Lisa GibsonAug 22, 2025
How to troubleshoot a non-reacting EVBox Wall box Battery Charger wall box?
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  Matthew MayAug 22, 2025
  If your EVBox Battery Charger wall box isn't reacting, it could be due to a lack of power. First, check that the residual-current device and circuit breaker on the service panel are turned on. Ensure the supply cable entering the wall box is energized, indicated by the LED ring being lit. If these are fine, try turning off the power to the wall box by flipping the circuit breaker or main switch, and then turn it back on after 20 seconds.
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Chelsea HayesAug 28, 2025
What does it mean if the LED ring lights up red constantly on my EVBox Wall box Battery Charger?
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  Aaron McdanielAug 28, 2025
  If the LED ring on your EVBox Battery Charger lights up red constantly, it indicates a grounding fault. To resolve this, ensure that your electrical installation is properly grounded; this should be checked by an electrician.