EVBox Elvi - User Manual

Other manuals for EVBox Elvi

User Manual60 pages

Installation Manual30 pages

Questions and Answers

K
katie98Sep 23, 2025
Why is the LED ring on my EVBox Battery Charger yellow?
- K
  Kathy AlexanderSep 23, 2025
  A constant yellow LED ring on your EVBox Battery Charger can indicate a few things. It could mean that the vehicle is on a timer, so check that the charging cable plug is properly inserted into the vehicle. Alternatively, the vehicle might be fully charged, in which case you should change the timer settings in the vehicle. Also, it is possible that the grounding resistance is too high, so you should check that the Ground Resistance is correct.
M
Mrs. Kelly WilliamsAug 25, 2025
Why does the red LED flash on my EVBox Battery Charger after holding the card?
- A
  Adam CarterAug 25, 2025
  If the red LED flashes immediately after you hold the card against the reader on your EVBox Battery Charger, it could be due to the charge card not being authorized for that charging station or a lack of communication with the Hey by EVBox app. Verify that the charge card is correctly registered and check the charging station's settings in the Hey by EVBox app or via hey.evbox.com.
D
Daniel CunninghamAug 25, 2025
How to fix a constantly red LED ring on my EVBox Elvi Battery Charger?
- T
  tonyajonesAug 26, 2025
  A constantly red LED ring on your EVBox Battery Charger indicates a grounding fault. Check if your electrical installation is properly grounded. If you are unsure, contact your service technician to solve the grounding situation.
W
Wayne MoranAug 26, 2025
What to do if residual current device prevents charging on EVBox Elvi Battery Charger?
- C
  Cheryl NobleAug 27, 2025
  If the residual current device prevents charging and the LED ring blinks red 10 times on your EVBox Battery Charger, it could be due to a grounding error in the charging station, a special ground resistance needed for the vehicle, or a fault in the vehicle or charging cable. Contact your service technician for inspection and solution, as there are no user serviceable parts.
S
Sandra NielsenAug 27, 2025
Why is the LED ring constantly yellow on my EVBox Elvi?
- M
  morrisonpaulAug 27, 2025
  A constantly yellow LED ring on your EVBox Battery Charger can mean that the vehicle is on a timer or is fully charged. Ensure the charging cable plug is properly inserted into the vehicle. If that's not the issue, change the timer setting in the vehicle.
J
Jeffrey GraySep 15, 2025
What to do if residual-current device prevents charging on EVBox Elvi Battery Charger?
- X
  xtaylorSep 15, 2025
  If the residual-current device is preventing charging and the LED ring flashes red 10 times on your EVBox Battery Charger, it could indicate a grounding error in the charging station, a special ground resistance needed for the vehicle, or a fault in the vehicle or defective charging cable. In any of these cases, contact your service technician for inspection and resolution, as there are no user-serviceable parts.
D
davidaguilarSep 13, 2025
What does it mean when the LED ring on my EVBox Elvi is constantly red?
- B
  Blake WiseSep 13, 2025
  A constantly red LED ring on your EVBox Battery Charger indicates a grounding fault. Check whether your electrical installation is properly grounded.
G
Gerald HallSep 14, 2025
Why does the red LED flash on my EVBox Battery Charger after using the card?
- E
  erin34Sep 14, 2025
  If the red LED flashes immediately after you hold the card against the reader on your EVBox Battery Charger, it could be due to several reasons. Ensure that the charge card is correctly registered. Also, check the settings of your charging station in the mobile app or web platform provided by your operator or service provider. Verify that there is proper Wi-Fi reception where the charger is installed. If necessary, reboot your Wi-Fi network and the charger, then check the Wi-Fi reception again. Finally, confirm in the mobile app that your Wi-Fi network is properly connected to the charger and reconnect if needed.
S
Steven AyersSep 5, 2025
Why does the red LED flash on my EVBox Battery Charger immediately after holding the card against the reader?
- A
  Alex DawsonSep 5, 2025
  If the red LED flashes immediately after you hold the card against the reader on your EVBox Battery Charger, it could be due to several reasons. First, ensure that the charge card is registered correctly. Second, check that there is proper Wi-Fi reception where the charger is installed. Reboot your Wi-Fi network, then reboot the charger and check the Wi-Fi reception again. Finally, verify in the mobile app that your Wi-Fi network is properly connected to the charger and reconnect if necessary. Another possible reason is that there is no communication with the mobile app for station management. Check the settings of your charging station in the mobile app and/or web platform for station management as provided by the operator or service provider for this product.
A
andrew93Sep 2, 2025
What does it mean when the LED ring on my EVBox Automobile Accessories is constantly red?
- B
  Bonnie MartinezSep 2, 2025
  If the LED ring on your EVBox Automobile Accessories is constantly red, this indicates a grounding fault. Verify that your electrical installation is properly grounded.

Summary

Safety

Safety precautions

Outlines critical DANGER, WARNING, and CAUTION statements regarding electrical shock, installation, and operational hazards.

Moving and storage precautions

Product Features

Technical specifications

Lists detailed technical data including electrical, environmental, connectivity, and physical properties.

Installation Instructions

Planning and Preparation

Covers planning, location selection, tools, material requirements, and power supply needs for installation.

Hub-Satellite installations

Unpacking and Mounting

Cable and Station Installation

Covers installing the charging cable and attaching the station to the dock.

Commissioning Procedures

Details steps for configuring the station via the EVBox Connect app, including pairing and settings.

Operation Instructions

Charge with the charging station

Explains the process of starting and stopping a vehicle charging session.

LED indicator ring

Describes the meaning of different LED ring colors and their states for status indication.

Troubleshooting

Lists common problems, their causes, and solutions for diagnosing and resolving issues.

Maintenance Instructions

Maintenance by user

Maintenance by qualified electrician

Remove the station

EVBox Elvi Specifications

General

Charging Power	Up to 22 kW
Enclosure Rating	IP55
Impact Resistance	IK10
Output Voltage	230/400 V AC
Output Current	Up to 32A
Connector Type	Type 2
Connectivity	Wi-Fi, Ethernet
Charging Standard	IEC 61851
Input Voltage	230V / 400V
Authentication	RFID, App